Last Updated: April 1, 2025
At Loivy, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help. Please carefully review our return and exchange policy below for the details.
1. General Return and Exchange Policy
We accept returns and exchanges under the following conditions:
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Items must be in new, unworn, unwashed, and undamaged condition.
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All items must be returned with original tags and packaging.
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For hygiene reasons, we are unable to accept returns or exchanges on underwear, lingerie, swimwear, or any items marked as "final sale" unless the item is defective or damaged.
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You have 30 calendar days from the date of receipt to initiate a return or exchange.
2. Return Process
To return an item, please follow these steps:
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Contact Us: Email our customer service team at support@loviy.com within 30 days of receiving your order to request a return authorization (RA). Please include your order number, the items you wish to return, and the reason for the return.
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Return Authorization: We will issue a Return Authorization (RA) number and instructions for returning your item(s). Please make sure to include the RA number on the return package to ensure prompt processing.
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Package the Items: Carefully package the items in their original condition, with all original tags and packaging. Please ensure the items are protected during transit.
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Ship the Items: Return items to the address provided with your RA number. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
3. Exchange Process
If you would like to exchange an item for a different size, color, or style, please contact our customer service team at support@loviy.com to request an exchange within 30 days of receiving your order.
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Exchanges are subject to availability. If your desired item is out of stock, we will offer you a refund instead.
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If the exchange is for a more expensive item, you will need to pay the price difference.
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If the exchange is for a less expensive item, we will issue a refund for the price difference once we receive the returned items.
4. Refunds
Once we receive your returned item(s) and process the return, we will issue a refund to the original payment method used for the purchase. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
Please note:
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Shipping charges are non-refundable.
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If you received a discount or promotion, the refund will be adjusted according to the price you paid.
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Custom or personalized items are not eligible for return or exchange unless defective.
5. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at support@loviy.com. We will arrange for a return or exchange at no additional cost to you. To expedite the process, please provide photos of the defective or damaged item.
6. Final Sale Items
The following items are final sale and cannot be returned or exchanged:
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Items marked as "Final Sale" during purchase.
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Underwear, lingerie, swimwear, and similar items due to hygiene reasons.
7. Late Returns
Returns postmarked after 30 calendar days from the date of receipt will not be accepted. If you need an extension, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
8. International Returns
For returns from outside the United States, the return process is the same as for domestic returns, but please be aware of the following:
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You are responsible for return shipping fees.
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The return shipping cost will not be reimbursed, and we are not responsible for any customs duties or taxes incurred.
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International returns may take longer to process.
9. Contact Us
If you have any questions or need further assistance regarding our Return and Exchange Policy, please contact us at:
Email: support@loviy.com
10. Policy Changes
We reserve the right to modify this Return and Exchange Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this policy periodically to stay informed of any updates.