Privacy Policy

Last updated: [2025.April.1st]

At Loivy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.loviy.com and make purchases. By using the Site, you consent to the practices described in this Privacy Policy.

SECTION 1 - INFORMATION WE COLLECT

We collect the following types of information:

Personal Information:

When you make a purchase or interact with our store, we collect personal details such as:

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (credit card number, billing address, etc.)

Non-Personal Information:

We also collect non-identifiable information about your device and use of the Site, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring pages

  • Pages viewed

  • Time spent on pages

Cookies and Tracking Technologies:

We use cookies and other tracking technologies to enhance your shopping experience and to analyze the performance of the Site. For more information, see our Cookie Policy below.

SECTION 2 - HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To process your orders: We use your personal data to fulfill and manage your orders, deliver products, and provide customer support.

  • To improve our Site and services: We analyze browsing behavior to improve the user experience and offer better services.

  • To communicate with you: With your consent, we may send you emails regarding order status, new products, promotions, and updates. You can opt out of these communications at any time.

  • To comply with legal obligations: We may process your personal information to meet legal or regulatory requirements, including fraud prevention and taxes.

SECTION 3 - PROTECT YOUR INFORMATION

We use industry-standard security measures to protect your personal information, including:

  • SSL Encryption: Your payment details are encrypted using Secure Socket Layer (SSL) technology.

  • PCI-DSS Compliance: Our payment processing follows Payment Card Industry Data Security Standard (PCI-DSS) requirements to ensure safe handling of your payment details.

  • Data Storage: Your information is stored securely, and access is limited to authorized personnel only.

SECTION 4 - DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to the following categories of third parties:

  • Service Providers: Payment processors (such as PayPal or Stripe), shipping providers, and marketing platforms.
  • Legal Authorities: If required by law or in response to a valid legal request (e.g., a court order or government investigation).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

SECTION 5 - THIRD-PARTY SERVICE

Our Site may include third-party services, such as payment gateways, shipping providers, and marketing platforms. These third parties may have their own privacy policies, and we recommend reviewing them.

Important Considerations:

  • Payment Processors: If you choose to use third-party payment processors (like PayPal, Stripe, etc.), your personal and payment information will be processed according to their privacy policies. We do not store sensitive payment information on our servers.

  • Cookies and Tracking: We use third-party tools (e.g., Google Analytics, Facebook Pixel) to track website traffic and provide personalized marketing content. These tools may collect data through cookies or other tracking technologies. You can manage cookie preferences through your browser settings.

Please review the privacy policies of third-party service providers we use to understand how they handle your personal data. If you are located in the European Economic Area (EEA), we ensure that we comply with GDPR requirements when transferring personal data to third-party service providers outside the EEA.

SECTION 6 - COOKIES POLICY

We use cookies to enhance the functionality of the Site and provide personalized content. By continuing to use our Site, you consent to our use of cookies. You can manage your cookie preferences at any time by clicking on the cookie consent tool or adjusting your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of the Site, such as keeping you logged in and managing your shopping cart.

  • Analytics Cookies: Used to analyze the performance of the Site and improve our services (e.g., Google Analytics).

  • Advertising Cookies: Used to show relevant ads based on your browsing behavior (e.g., Facebook Pixel, Google AdWords).

You can manage cookie preferences via your browser settings or through the cookie consent tool on our Site. By continuing to use our Site, you consent to our use of cookies.

SECTION 7 - YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Rectification: You can request that we correct or update any incorrect or incomplete information.

  • Erasure: You have the right to request that we delete your personal data, subject to certain conditions.

  • Restriction of Processing: You can request that we restrict the processing of your personal information under certain circumstances.

  • Portability: You can request a copy of your personal data in a structured, machine-readable format.

  • Objection: You can object to the processing of your personal data for direct marketing purposes or on grounds related to your particular situation.

To exercise these rights, please contact us at support@loviy.com.

SECTION 8 - AGE RESTRICTION

By using this site, you confirm that you are at least 18 years old. Our products are intended exclusively for adults. If you are under the age of 18, you are prohibited from using this site or making any purchases.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 - QUESTIONS AND CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at support@loviy.com.